We at SAS like feedback, but we love ideas! We are always looking for ways to improve our product and who are better to help us than you? Here at My SAS Idea you can easily share your ideas with us and as it is a living community your ideas can receivevotes and comments. So if you think of something clever or new, please let us know and we will make sure to investigate if we can make your ideas come to life! <3
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John Berg | 2nd of February 2015 | Before take off Share idea
I think if you're a Eurobonus Gold or Diamond card holder you should not be charged for a seat assignment on another Star Alliance member flight. I recently booked a flight from Miami to Zurich on Swiss and was charged $35 for a seat assignment. regards, John (Diamond)
FL52fly | 31st of January 2015 | EuroBonus Share idea
I bought a SAS return ticket from Stockholm to Singapore and registered my EBG card to make sure that I would get the Eurobonus points for the trip. The flight included a segment between Copenhagen and Singapore that was operated by Singapore Airlines in codesharing with SAS. For some reason, the points from the return flight between Singapore and Copenhagen were not registered while points for the other three segments were.
To my surprise, upon reporting the missing points to Eurobonus “Flight retro” I got the following information:
SiggeF | 29th of January 2015 | Destinations and tickets Share idea
A missing link for Umeå have been a connection to Vaasa in Finland. Since SAS already operates at both airports, wouldn't it be possible to extend one of the routes once in a while to make a short stop at Vaasa to pickup and let passengers off. So a route could be Arlanda -> Vaasa -> Umeå and vice versa. This would give people and buisnesses in the north a smoother connection between those cites. Another route that has been on the wishlist for long is Umeå-London, this route could perform very good, especially during winter.
Tessa | 29th of January 2015 | In the air Share idea
Passengers are often asking for something to eat, even on shorter flights (especially arn-krn) and they are not always satisfied with the "wasa sandwich" alternative. These passengers feel for something soft and then I offer them a muffin, but it is not what they want if they are hungry, instead they want something salty.
PGS88 | 28th of January 2015 | Before take off Share idea
Jag tycker SAS bör snegla på USA baserade bolag bla, United, American, US Airways när det gäller boarding.
Varför? Kan kalla mig en ganska frekvent resenär i detta land och systemet jag tycker fungerar bra är att man delat upp passagerarna i grupper: Group 1, Group 2 etc.. Grupperna baseras på status eller priset på betalad biljett.
I SAS fall skulle man kunna göra följande:
Grupp 1: Statusmedlemmar (Guld,Diamond, Pandion) samt Businessclassresenärer (om Business erbjuds)
1ar | 27th of January 2015 | Online and mobile services Share idea
Ikke enkelt å føre reiseregning om man har bestilt billetter direkte hos SAS og har endt opp med å endre ruten flere ganger. Vil dermed ende opp med mange enslige kvitteringer på e-post som gjerne er både i NOK og SEK. Refundert billett ser man ikke ut til å få kvittering på i det hele tatt, og det tar en uke før det blir refundert på kortet. Ingen oversikt over hva som er tidligere bestilt om man logger inn på Min side på sas.no. Ingen mulighet for å få samlekvittering, eller å få alle kvitteringer i samme valuta.
Andrew | 26th of January 2015 | In the air Share idea
I have noticed that you are improving the meal service on longhaul flights for Business Class.Great idea,but how about letting Passengers in Business Class and Plus being able to pre book meals on line.A lot of airlines are already rolling this idea out .
As an SAS customer with Eurobonus gold card currently based on another continent, I find it hard to contact the Eurobonus help desk due to the limited opening hours. Also, when calling there is no voice mail or option to wait in line if no one picks up, just a message about the opening hours and nothing else. This should really be improved, thanks in advance.